Refunds Transfers & Deferrals
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As a team of runners, we understand issues come up, especially during endurance training.
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We do our best to accommodate various needs and will continue to make efforts in providing the best possible options for each participant.
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The Cleveland 10-Miler implements capped pricing at fair market value up until 1-day before the race to allow participants to register at their discretion.
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If you have additional questions after reviewing the information below, please email roadracing@hermescleveland.com
TO TRANSFER
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Runners have three generous options under the "transfer umbrella".
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Runners can transfer 1) to virtual, 2) to another runner or 3) to another pre-selected Hermes owned race later in the year.
1.To Virtual:
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Run the race on your own time and at your own preferred location and submit results online anytime before November 8, 2024.
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Follow the Event transfer tutorial HERE
2.To Another Runner:
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This is a free complimentary option offered by Hermes and can be done anytime prior to the final packet pickup. There are no exceptions to this.
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This process must be completed through the RunSignUp online transfer platform.
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Follow the Participant Transfer Tutorial HERE
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Runners are NOT allowed to simply give their bib to someone without following the online transfer process.
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If you are found to have given your bib to someone else without following the online transfer steps or communicating with a Hermes staff member, you will be disqualified from future races.
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3.To Another Upcoming Hermes Event:
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Hermes Sports provides a complimentary option to transfer your entry into one of the listed races below - by 4/17.
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After April 17 this option will no longer be available and there are no exceptions to this policy.
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Qualified transfer race options include: The Parrot Head Run 5K 7/20 Hofbrauhaus House 5K or 10K 8/4).
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Follow the Event Transfer Tutorial: HERE
TO DEFER
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You are able to defer your entry into the 2025 Cleveland 10-Miler race for an additional $15 good until 4/17. No deferrals will be accepted after this date.
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No deferrals are offered into the 2026 event.
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Follow the Event Deferral Tutorial: HERE.
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Athletes who become pregnant or are 24 weeks postpartum may receive a 2-year deferral option.
TO REFUND
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Similar to a concert ticket, airplane ticket or any other live event ticket, refunds are not allowed.